Refund & Return Policy

Refund for the intact and correct product
If you are not happy with your purchase, we are always here to help. You can return the parcel within 20 calendar days from the day you received your item for any unopened and unused items. Buyer will be responsible for return shipping since the product is intact and correct. Please email us your tracking number once you finish the return, we will refund for you within 5 days once we get the returning parcel.

Refund for the damaged or missing or wrong product
If there is some problem for the product such as damage or missing or wrong product, please contact with us at raisevernofficial@outlook.com, we would like to resend or refund for you after we confirm the problem within one week and you do not need pay for any extra payment for these case.

Replacement for the intact and correct product
We also would like to replace the product if you just do not like it, but please return the original product within 20 calendar days from the day you received your item. Please be responsible for return shipping and email us the tracking number once you finish the return, we will send you a new item for you within 5 days once we get the returning parcel.

Return shipping address
Adress: lihao kijiyuan, fenggangzhen zhutang Village Shangxiawei Industrial Zone, dongguan, guangdong, China
Email: raisevernofficial@outlook.com
Phone: 0086 17084221259
Recipient: Raisevern customer service
Please contact with us before returning and send us the tracking number after returning. Thanks for your understanding.